Returns & Refunds Policy
Last Updated: 16 April 2026
At Sheetcuts.co.uk, we want you to be happy with your purchase. If things aren’t quite right, here is how we handle returns and refunds in accordance with UK law.
1. 30-Day Return Window
For all standard, non-customised items, you have 30 days from the date you receive your order to change your mind and return the goods to us for a refund.
2. Custom Sizes & Personalised Goods
Please note that under the UK Consumer Contracts Regulations, the right to cancel does not apply to:
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Goods made to your specifications or clearly personalised.
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Items cut to specific custom dimensions requested by you.
Because these items are tailored specifically for your project, we cannot accept returns or offer refunds on custom-sized orders unless the item is faulty or was cut incorrectly by us. We recommend double-checking all measurements before placing your order.
3. How to Start a Return
To return a standard (non-custom) item:
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Contact us at help@sheetcuts.co.uk with your order number.
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Ensure the items are unused, in their original condition, and in their original packaging.
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You are responsible for the cost of returning the items to us safely. We recommend using a tracked service.
4. Faulty or Damaged Items
If your order arrives damaged, faulty, or if we have made an error with your custom dimensions:
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Please notify us within 14 days of delivery.
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Email help@sheetcuts.co.uk with your order number and photos of the issue.
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We will arrange for a replacement or a full refund at no extra cost to you.
5. Receiving Your Refund
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed back to your original payment method within 14 days.
6. Contact Us
If you have any questions about your specific order, please reach out to: SDP Media Limited Email: help@sheetcuts.co.uk